Protecting the Privacy of Our Customers

We are committed to protecting your privacy and to implementing technology that gives you a powerful online experience. We maintain physical, electronic, and procedural safeguards to transmit and store information about you. For instance, we use computer virus protection software, firewalls, and a 128-bit Secure Socket Layer (SSL) for data transmission to secure your information. We are regularly evaluating new advances in security technology and techniques to provide protection for information about you . In addition, we permit only authorized employees who have a job-specific purpose and are trained in the proper handling of customer information to have access to your information.

Information We Collect about You

We collect several types of information about you, including the following:

  • Non-public personal information that you provide through online forms, application and registration forms, surveys, and/or other entries, such as your name, address, telephone number, driver’s license number or other government issued photo ID number, social security number, email addresses, assets, and income;
  • Non-personally identifiable information, such as web page HTTP headers, home server domain names, IP address, type of computer, and type of web browser;
  • Information, user specific or aggregate, on the web pages our visitors access;
  • Information from web analytics services regarding our website, including but not limited to mouse clicks, mouse movements, scrolling activity, and text that you type into our website;
  • Email addresses of visitors that communicate with us via email;
  • Information about your transactions with us, our affiliates, or others, such as payment history and loan balances;
  • Information we receive from third parties, such as consumer reporting agencies and other lenders, regarding creditworthiness, credit history, and/or criminal background information.

How We Use Information We Collect:

The information we collect about you is used to provide services to you and to contact you regarding administrative matters. We may also use your information to resolve disputes, troubleshoot problems, and enforce our agreements with you. We may use your contact information to send you information about our company and promotional material from our partners. We may also use your personal, demographic and profile data to improve our service, for research purposes, and for the marketing/promotional purposes of our advertisers. Information collected by us may be added to our databases and used for future emails or postal mailings regarding website updates, new products and services, upcoming events, and/or status of orders placed online, unless prohibited by law.

Parties to Whom We Disclose Information:

We reserve the right to share data we collect with our affiliates, as well as to share, rent, sell, or otherwise disclose data we collect with non-affiliated third parties, including but not limited to magazine publishers, retailers, and direct marketers. Any non-affiliated third party we share, rent, sell, or otherwise disclose data to will be prescreened by us, determined by us to be reputable, and will use the data for marketing products and services which we determine, in our sole judgment, that you might find of interest.

Information We Share With Affiliates: Some of our services are provided using our affiliates, and we share non-public personal information with them in order to fulfill the services you have requested, and as required or permitted by law.

Information We Share With Third Parties: We use certain non-affiliated third parties as service providers, and we share non-public personal information with them in order to fulfill the services you have requested, and as required or permitted by law.

Information We Share With Financial Institutions: We may disclose information we collect to financial institutions such as banks or other financial service providers with which we have a joint marketing and/or servicing agreement

Contact and Marketing Preferences:

Subject to applicable law, we may contact you by several contact methods, including but not limited to writing you via U.S. postal service and/or email, and calling you via telephone, at any address or number you have provided to us. We may also contact you via text messaging or other mobile communications device, if you have previously requested or agreed to this type of communication. We may use any one or all of these methods to contact you about the status or approval of your loan or line of credit, to inform you about special promotions, savings and services we believe may be of interest to you, to remind you of upcoming payments, and to communicate with you regarding collections and other issues related to your account with us.

Changes to This Privacy Policy:

Because circumstances and technologies change, we reserve the right to change this Privacy Policy at any time by notifying you of the existence and location of the new or revised Privacy Policy or by posting changes online at our website.

Additional Security Precautions:

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your login information; do not share it with others. If you use our website, you are responsible for maintaining the confidentiality of your account and your password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password.

“Cookie” Policy:

To ensure that we are publishing content that customers need and want, our website collects aggregated site visitation statistics using cookies. When a customer visits our website, a cookie is placed on the customer’s machine (if the customer accepts cookies). If you choose to not have your browser accept cookies from our website, you will not be able to subscribe to the service offerings on our website. Also, your computer must have JavaScript turned on in order for you to subscribe to service offerings on our website.

Opting-Out of Further Communications:

If you wish to “opt-out” of the disclosure of information to affiliates and non-affiliated third party companies (other than as required or permitted by law), email us at or call us at (480) 360-6807. By electing to opt-out of information sharing, you will not receive updates on new products, services, or special offers. We may still send out periodic emails informing you of issues related to a service you have requested. You will not be able to unsubscribe from these emails, as they are considered an essential part of the service you have requested. Please see our Privacy Notice for additional information.

Children and the Internet:

We respect the privacy of children and we comply with the Children’s Online Privacy Protection Act (“COPPA”). We do not knowingly collect or retain personally identifiable information from consumers under the age of thirteen (13). You must be at least eighteen (18) years of age to obtain services from us.

Our Contact Information for Questions:

If you have any questions about this Privacy Policy or the practices of Big Star Finance, LLC, please contact us by sending a letter to:

Big Star Finance, Attn: Privacy Department,
725 E. Covey Lane, Suite 190, Phoenix, AZ 85024.

You may also email us at or call us at (480) 360-6807.

Last Updated 7/16/2018